We are experiencing an extremely high call volume, and we apologize for any inconvenience this may be causing. We are working to reduce the wait times, but we anticipate them to remain extended as we work with each customer to address any questions they have with our recent software upgrade.
If you are unable to reach us by calling (615) 203-3165, please feel free to email us at:
Thank you for choosing us for your portable storage building needs! Please review the following payment policies:
Grace Period: All payments include a 10-day grace period. Payments received after this grace period will incur a late fee. Please note that due dates cannot be modified.
Payment Processing Fees:
• Autopay transactions: FREE
• One-time online payments: $5.00 convenience fee
⚠️ Important: Do not bring payments to the sales lot. Our dealers are not authorized to accept payments after the initial purchase transaction. All payments must be made through our online portal, by phone, or by mail.
Building Relocation Service
Need to move your building? We're here to help! Our buildings must only be moved by our approved and insured drivers to ensure safety and maintain your warranty.
Please contact us at (615) 203-3165 to arrange a relocation. There is a service fee for moves, which is paid directly to the driver at the time of service.
Frequently Asked Questions
What ways can I pay?
We offer several convenient payment options:
• Online: Through our secure payment portal using credit/debit cards or bank account (autopay available)
• Phone: Call our automated payment system at (615) 203-3165
• Mail: Send payments to our processing center
How does an early payoff work?
You can pay off your building early at any time! Early payoff amounts are calculated based on your contract terms and the remaining balance. To get your current payoff amount, please contact us at (615) 203-3165. Once our new payment portal launches on December 8th, 2025, you'll be able to view your real-time payoff details online. Early payoff may save you money on future rental payments and allows you to own your building sooner.
What is LDW (Loss Damage Waiver)?
The Loss Damage Waiver (LDW) is an optional protection plan that releases you from liability if your building is lost, stolen, damaged, or destroyed due to an Act of God or other causes beyond normal wear and tear. For a small monthly fee, rent-to-own customers can purchase this "peace of mind" coverage. This means that if something unexpected happens to your building—such as damage from severe weather, fire, or theft—you won't be responsible for the repair or replacement costs. It's a valuable option for protecting your investment.
Can I return my building if I no longer need it?
Yes! One of the benefits of our rent-to-own program is flexibility. If you no longer need your building, you can contact us to arrange for pickup. Please call (615) 203-3165 to discuss your options and any potential fees. Keep in mind that returning the building does not entitle you to a refund of previous rental payments, as those payments were for the use of the building during the rental period.
What happens if I miss a payment?
All payments have a 10-day grace period. If payment is received after the grace period, a late fee will be applied to your account. We understand that unexpected situations arise, so please contact us as soon as possible if you're having difficulty making a payment. We're here to work with you to find a solution. To avoid late fees, consider setting up autopay through our online portal for hassle-free, on-time payments.
